SHIPPING POLICY
At Candle Haven Co., we strive to ensure a delightful shopping experience for our customers.
Our shipping methods are efficient and reliable, and our packaging is carefully designed to protect your candles during transit.
We offer free shipping in the Unites States.
Orders are typically shipped via trusted carriers within 5–7 business days after pouring. Your candle will be freshly poured and cured before shipment for a rich, clean burn.
You will receive tracking information once your order has been dispatched.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return or exchange within the terms below:
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Return Window: Items must be returned within 14 days of delivery.
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Condition: Only new, unused, and unopened products in their original packaging are eligible for return or exchange.
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Exchanges: We gladly accept exchanges for eligible items within the same 14-day period.
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Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
How to Start a Return:
Please contact our support team at hello@candlehavenco.com with your order number and reason for return.
We will provide detailed instructions and a return authorization number.